Receptionist

We are looking for a Receptionist to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls.

As a Receptionist, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach.

Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Department: Administration
Project Location(s): Kingston, Jamaica W.I.
Education: Secondary / Certificate

Responsibilities

  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk
  • Update calendars and schedule meetings
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills / Experience

  • Proven work experience as a Receptionist, Front Office Representative or similar role
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
  • High School Diploma; additional certification in Office Management is a plus

Who may join the Credit Union?

Persons working in the aviation, cement/construction and petroleum industries; their families, and persons living or working in communities close to all the airports, aerodromes, cement/construction and petroleum companies in Jamaica.

How can payments be made to my account?

Payments may be made via Salary Deduction, Direct Salary Deposit, Post-dated cheques, Postal Order, Money Services, E-Link/ online Payment Options, Standing order payments from other financial institutions or payment directly to the cashier at any of our offices.

If I die will my beneficiaries have to assume payment on my loan?

If your loan is One Million Dollars ($1,000,000) or less, the Credit Union pays the Loan Protection Insurance on your behalf. On receipt of the death certificate and other related documents, the credit union will forward same to the insurance company for processing. Remember the maximum amount the credit union covers is One Million Dollars ($1,000,000.00). Insurance is available through the credit union for any amount above the $1,000,000.00. Claims may also be made in the event of injury which leads to permanent disability.

Can I change my beneficiaries at any time?

Yes, by completing the nomination section which is to the back of the ‘Application for Membership’ form. It is very important that you update your beneficiary(ies) to ensure that in the event of death, the person who you would want to have your funds will get it. Remember, your nomination supersedes a will.

Can I make payments to the office in Montego Bay even though I joined at your Kingston office?

Yes. Payments can be made at any of our locations, even if you did not sign up there. Remember you also have the option to pay online, and all the other options detailed above.